Total Home Comfort, Delivered with Precision

Jonathon and Louis were professional and neat! They Answered all my questions

Dominic was extremely pleasant, professional, and thorough,. He was also quite efficient. He quickly diagnosed the situation and was able to correct it. He also took the time to patiently explain my thermostat to me. Then he signed me up as a member. So he’s a pretty good sales guy too!
However, I then set up an appointment for maintenance and twice Princeton Air canceled me. I’m now set up for maintenance the end of June. And that’s after they tried to set me up the end of July and I complained.And this is after Dominic signed me up as a member. There’s something very wrong with their business model and I do not consider this good customer service. I will likely have to look for a different service…. something more responsive.

Good

I had a great experience with Princeton Air. I had an issue with a part of my healer leaking. Within an hour of calling about this problem, Dylan, the technician, arrived at my house. He soon identified the problem. The next day 3 technicians came back and replaced the faulty part.

Repair went smoothly and efficiently, very satisfied.

One of the worries anyone with a new system would have is if it turns bad, how can it be cared of. Princeton Air answers that question. They responded quickly, sent technicians to look at the issue, and found the proper solution for you. The coordinator at the office is very nice; she would answer my email, and call me back about it even it was on weekends. Such a call is important because it tells you that you are not left out! Wish they will continue the good service. Feng.

Always appreciative of service from Princeton Air. This time it was to install a new quick-Connect hose for the gas grill. Friendly, knowledgeable, and efficient. Thank you for the great service.

Knowledgeable, Pleasant, provided insight for me to make an informed decision that best meets my needs

Technician was knowledgeable. He was able to find the issue quickly and fix the problem without issue.

Very good service. Cruise did a terrific job resolving our problem and was a pleasure to speak with.

I am so thankful to Princeton Air for sending to me your very best technician, Dominic M, on April 2 to do the maintenance for my air conditioner! Dominic is very professional, knowledgeable and talented. He was so thorough and he explained everything to me as he did it in a way to be sure I could understand. He explained what was working well and what problems needed to be addressed, then came out 2 days later and completed the repairs! I'm so thankful and I would highly recommend Dominic M!!

Brian Hassan the tech assigned to us was excellent. He was professional courteous and knowledgeable. I will ask for him again if we need anything. I will be using Princeton Air for electrical HVAC and plumbing

Thanks Brian and Princeton

Andrew

Today I had Robert Dinuzo who installed a new attic fan. Robert was knowledgeable , personable and efficient and did a great job. Good service will use Princeton air again

Andrew

Thomas Ciaccia just completed my fall maintenance check. Thomas was professional, efficient have us a full report and was able. Exceptional. Great service . Thanks Thomas

Ryan was here yesterday and did a great job. Unfortunately we need a new HVAC system but Ryan did everything he could to get us back in service. Thanks Ryan you are great

Dominic M was great. He was patient and set our new thermostat for is. It is a new type of thermostat that came with our new heat pump system and we didn’t know how to use it. Dominic really took his time and set it for us he was understanding and we appreciated his effort.

Robert D was here to check a switch and once again he was great. Professional expedient and overall very accommodating .

Tom did a great job of identifying and repairing a pinhole leak in our minisplit AC system. The cost was high, but the amount of labor and material justified it – these things ain't cheap! Tom is a very personable and knowledgeable tech.

Technician arrived promptly and diagnosed the problem with our air-conditioning as being the blower that was not operating properly. Karume advised us of the ordering process, quoted us a price for the part as well as who to contact at Princeton Air Parts Dept on Monday for more information on how long it would take for the part to come in and be installed. Karume is an exemplary employee and is always welcome to make a service call at our house.

Great job.on time great experience

Great experience. Workers explained everything and completed the work.

All communication with the office was excellent. The electrician Brian who did the work explained the issue, the process of the repair and the new work beyond my expectations.

Jonathan was very thorough and professional. Thank you!

Installed new furnace and thermostat
Very professional and addressed all my concerns

Dominic M. And Christian were great honest, thorough, and very professional. We just moved into our new home and are thrilled to have started a maintenance membership with this company. The experience was smooth and reassuring from start to finish. Highly recommend!

Jason was very polite and professional and helpful, kind and willing to listen and share his experienced skills.

Erim is a talented plumber! He fixed my shower faucet with new parts which was very complicated. He was the only one who could do it. Thank you Erim!

Mike G is, without question, the best plumber I have ever had the pleasure of working with. His meticulous attention to detail and exceptional craftsmanship set him apart from anyone else in his field. Beyond his technical expertise, Mike brings a level of professionalism and knowledge that immediately inspires confidence. I highly recommend both Mike G and Princeton Air… you will not be disappointed.

Princeton Air replaced AC in my HVAC unit during heat wave last week, and they did an excellent job. I would like to mention that staff who did the install, Jeff, Don and Brian. They worked fast and did so in a very professional manner. They wore shoe covers and laid down canvas cover to protect the carpet on their way to the HVAC unit in the basement. I was very happy with the service they provided.

Technician was professional and helpful. He was prompt.